Director of Customer Contract & Relationship Management:Customer Experience Leader

The Director of Contracts and Billing Client Experience serves as the central service and enablement leader connecting Contracts & Billing Operations, customers, Sales, and internal business partners. This role is responsible for delivering a seamless, consistent, and high-quality experience across all customer and internal touchpoints related to contracts and billing.

Requirements

• Bachelor’s degree required in finance, general business degree, marketing degree and or related field.
• Must have a minimum of 12 years combination of experience in any of the following categories: customer operations, contract management, billing, and or revenue operations.
• Must have 5 years of people leadership experience.
• Must have experience training internal associates and or external customers.
• Strong stakeholder management experience supporting any of the following areas: sales, finance, legal and or operations.
• Demonstrated ability to lead customer experience and continuous process improvements in complex environments.
• Excellent communication and organizational skills, with a focus on clarity and consistency.
• Must have intermediate level experience utilizing Excel (pivot tables, vlookup, managing tables).

Benefits

• Comprehensive benefits designed to support physical, mental, and financial health