Role Overview
The Concierge guides prospective buyers through the vehicle purchase journey while helping dealership partners deliver an elevated experience for performance-focused customers.
What You Will Do
Maintain accurate CRM records, provide dealership teams with clear summaries of customer engagement, and track the customer journey from initial inquiry through vehicle delivery.
Why It Might Be a Fit
The ideal candidate brings strong organizational skills, polished communication, and a detail-oriented approach to customer service and operational execution.
Requirements
- 3 to 7 years of experience in automotive, dealership operations, luxury retail, hospitality, or premium customer support
- Strong organizational skills and proficiency with CRM systems
- Excellent written and verbal communication skills
- High attention to detail and the ability to manage multiple customer journeys within a structured, process-driven environment
- Ability to coordinate effectively with customers, dealership teams, and OEM stakeholders
To apply for this job please visit workforcenow.adp.com.
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