Sales Operations – Customer Service Representative

Role Overview

The Music People is seeking a Customer Service Representative to perform transactional work, support departmental projects, and provide administrative support to business operations.

What You Will Do

Create orders, RMA documentation, and shipment updates; monitor the phone queue and respond to customer inquiries; collaborate with the Sales Support team on ongoing projects.

Why It Might Be a Fit

The ideal candidate will possess strong attention to detail, excellent time management skills, and the ability to work cooperatively with employees and customers.

Requirements

• Well-organized in both workspace management and computer-based work
• Excellent time management skills
• Ability to manage multiple tasks and effectively prioritize workload
• Ability to work cooperatively with employees, contractors, and visitors
• Strong critical-thinking and problem-solving abilities
• Clear, concise, and effective verbal and written communication skills
• Exceptional attention to detail
• Eagerness to learn and flexibility to adapt within a high-volume, fast-paced environment

Benefits

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team