Customer Experience Appointment Representative

Role Overview

Performs clerical duties, including scheduling and rescheduling loads, tracking trailer pools, and resolving customer disputes. Builds and maintains relationships with customers to maximize customer satisfaction.

What You Will Do

Accurately schedule and reschedule loads, track trailer pools, provide documentation for customer disputes, monitor customer freight for resets and reschedules, resolve appointment requests, and communicate with customers to verify product orders and schedule appointments.

Why It Might Be a Fit

Ability to multitask, communicate effectively, and handle a stressful work environment. Proficient time-management skills and ability to embrace change.

Requirements

• High School Diploma/GED
• 1-2 years of working experience
• Ability to multitask
• Ability to communicate effectively over the phone
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually