Customer Experience Representative II

Role Overview

The incumbent is responsible for managing and executing customer freight orders to meet volume goals and deliver an exceptional customer experience for a larger and/or more complex customer base.

What You Will Do

Key responsibilities include promoting positive customer relationships, monitoring and supporting on-time delivery, damage-free services, and accurate billing, and serving as a point of contact for customers regarding load inquiries and capacity availability.

Why It Might Be a Fit

The ideal candidate will embody a customer-centric mindset, be able to effectively transmit, receive, and accurately interpret ideas through various mediums, and maintain composure under pressure.

Requirements

• High School Diploma/GED with 2-3 years of Customer Service or Sales experience
• Bachelor’s Degree with 1 year of Customer Service or Sales experience
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Sales focused
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer-centric mindset

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually