Customer Experience Representative – MXO

Role Overview

The Customer Experience Representative is responsible for executing customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will develop and maintain excellent customer relationships and maximize business potential.

What You Will Do

Key responsibilities include promoting positive customer relationships, monitoring and supporting on-time delivery, and communicating with internal and external customers to achieve customer satisfaction and minimize service failures.

Why It Might Be a Fit

This position requires a customer-centric spirit, ability to adjust to new or changing assignments, and ability to maintain professionalism while dealing with difficult individuals.

Requirements

• Must be legally entitled to work in Mexico
• Bachelor’s Degree OR High School Diploma with up to 1-2 years of Customer Service or Sales experience
• Bilingual in English/Spanish

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually