Role Overview
This is a support role that includes research, record-keeping, and data analysis. It directly contributes to achieving J.D. Power sales goals by providing the information and documentation to support our clients.
What You Will Do
Support Account Executives to optimize client relationships, contact clients to verbally communicate necessary changes, research and standardize account records and documentation, and resolve issues affecting billing with the client and/or vendors.
Why It Might Be a Fit
The ideal candidate is a fast learner and logical thinker with exceptional attention to detail and accuracy while meeting tight timelines, and has strong people and communication skills.
Requirements
- Minimum 1 year of customer service experience
- Analytical and problem-solving mind
- Strong people and communication skills
- Fast learner and logical thinker with exceptional attention to detail
- Highly organized and detail-oriented, and able to perform duties with a high level of accuracy
- Sense of urgency and goal-oriented
- Able to work independently with minimal direction while also collaborating with other teams
- Must be self-motivated and results-driven with a strong work ethic
- Excellent customer service orientation
- Proficient use of Excel, Microsoft Teams, and Salesforce
Benefits
- Medical, dental, vision, disability, life insurance
- Retirement savings programs
- Paid time off
- Wellness programs
- Other company-sponsored benefits
To apply for this job please visit jdpa.wd501.myworkdayjobs.com.
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