Role Overview
Leads a team of Customer Success Executives and ensures customers achieve measurable value from our various data products, platforms and services. The role helps drive the post-sale customer lifecycle process strategy for all Tier 4 customers across our German speaking regions, combining people leadership, strategic relationship management, data-driven decision-making and commercial accountability.
What You Will Do
Lead our DACH Customer Success Team, consisting of 7 full-time Customer Success Executives and 2 part-time team members. As a player-manager, you will combine people leadership, strategic relationship management, data-driven decision-making, and commercial accountability, while maintaining direct ownership of a portfolio of customers.
Why It Might Be a Fit
Proven record of improving customer retention, adoption, satisfaction and commercial growth. Understanding of data products and related concepts such as data quality, coverage, delivery, licensing, integration, privacy and governance. Must be bi-lingual: English and German (spoken and written)
Requirements
- Significant experience in Customer Success, Account Management, Client Services or a related post-sale role within a B2B data, analytics, SaaS, technology or information-services business experience.
- Proven record of improving customer retention, adoption, satisfaction and commercial growth.
- Understanding of data products and related concepts such as data quality, coverage, delivery, licensing, integration, privacy and governance.
- Must be bi-lingual: English and German (spoken and written)
To apply for this job please visit jdpa.wd501.myworkdayjobs.com.
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