Technical Product Operations Manager

Role Overview

JD.com is seeking a Product Operations Manager to define, optimize, and oversee end-to-end logistics and fulfilment processes. The role involves building product expertise, synthesizing customer feedback, and partnering with cross-functional teams to deliver logistics initiatives.

What You Will Do

Key responsibilities include building product expertise, synthesizing customer feedback, defining product success metrics, and partnering with cross-functional teams to deliver logistics initiatives.

Why It Might Be a Fit

The role requires a strong analytical and data-driven mindset, experience leveraging data and automation tools, and effective communication skills in English and Mandarin.

Requirements

• Bachelor’s degree in Business, Computer Science, Supply Chain Management, Data Science, or a related field
• 5+ years of experience in product operations, product management, or platform operations within ecommerce or retail environments
• Proven track record of defining scalable processes, setting success metrics/KPIs, and driving execution of logistics or operational product features
• Strong analytical and data-driven mindset, with hands-on experience leveraging data, dashboards, and automation tools to track performance and optimize workflows
• Experience creating operational enablement materials, including user guides, training programs, rollout plans, and process documentation
• Effective communication skills in English and Mandarin