Head of Customer Experience Division

Role Overview

The Head of Customer Experience Division will lead the development and implementation of Customer Experience strategies to enhance customer experience across the customer journey.

What You Will Do

Responsibilities include developing patient education programs, analyzing customer data, managing work programs and budgets, and leading the Customer Experience team.

Why It Might Be a Fit

The ideal candidate will have a customer-centric mindset, good analytical, communication, leadership, and collaboration skills, and experience in Customer Experience, Customer Service, or related fields.

Requirements

• Bachelor’s degree in Management, Marketing, Communication, or other relevant fields
• At least 5 years of experience in Customer Experience, Customer Service, Customer Relations, or related fields
• At least 5 years of experience in a management position and accustomed to leading teams or projects in Customer Experience
• Understanding of Customer Experience strategies, Customer Journey, Customer Journey Mapping, and Voice of Customer (VoC)
• Proficiency in managing and analyzing Net Promoter Score (NPS) and customer satisfaction survey tools
• Good analytical, communication, leadership, and collaboration skills
• Customer-centric mindset and ability to build cross-functional working relationships
• CCXP certification or experience in the healthcare service industry is a plus