Customer Success Manager

Role Overview

This is a customer-facing role responsible for retaining and growing revenue across a portfolio of customers. The core mission of this role is to help customers achieve measurable ROI from their investment, renew with confidence, and expand based on realized value.

What You Will Do

Manage the customer lifecycle for an assigned portfolio, develop and execute adoption plans, track and communicate customer ROI, maintain a clear view of customer health, and identify expansion opportunities.

Why It Might Be a Fit

The ideal candidate brings solid commercial awareness, strong communication skills, and the ability to run the renewal process from planning through signature.

Requirements

• 2+ years of experience in Customer Success or a related customer-facing role within a SaaS environment
• Experience supporting or executing contract renewals
• Ability to connect customer business processes to software capabilities
• Working knowledge of negotiation and conflict resolution
• Strong written and verbal communication skills
• Commercial awareness, with the ability to take part in renewal and pricing conversations
• Ability to build trust with users, operators, and stakeholders
• Sound problem-solving and risk management skills
• Ability to work across teams throughout the company

Benefits

• Supporting employees and their loved ones