Senior Customer Success Manager, LATAM

Role Overview

The Customer Service Manager is responsible for the overall commercial health and strategic direction of the customer relationship, driving retention, renewal and identifying growth across a portfolio of government and military aviation accounts.

What You Will Do

Act as the primary strategic point of contact for a portfolio of government and military aviation customers across the territory, building strong relationships with User, Manager, Contract Administrator and senior Program and Procurement level stakeholders.

Why It Might Be a Fit

The primary goal of the Customer Service Manager is to proactively protect the integrity of the customer’s operations while continually growing the strategic and commercial value of the account.

Requirements

• 6+ years of experience in an Account Management or Customer Success, preferably in government or defense markets
• Managed a portfolio of strategic government and defense accounts, serving as the primary point of contact for senior military and civilian leadership
• Demonstrated experience engaging and influencing senior military and government decision-makers
• Proven ability to navigate complex, multi-stakeholder procurement and approval processes
• Familiarity with government procurement processes and contracting frameworks is highly desirable
• Experience in a customer-facing role within aviation, flight operations, flight support, flight dispatch, or a related field
• Fluency in written and verbal English. High level of proficiency in Spanish

Benefits

• Medical, dental, vision insurance with employer-paid health premiums
• Open PTO policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 weeks paid parent leave
• 2 days off to volunteer annually
• Employee Assistance Program
• Flight Training Stipend