Executive, Customer Experience

Role Overview

Supports and coordinates customer experience agenda across internal and external client touchpoints, aligning with the JLG Group Human Experience framework.

What You Will Do

Manage social and digital content platforms, identify customer needs, gather feedback, and coordinate experience improvement initiatives.

Why It Might Be a Fit

The role requires a consistent, responsive, and professional service culture across JLG Services, with a focus on customer needs and feedback.

Requirements

• Supports and coordinates customer experience agenda
• Aligns with the JLG Group Human Experience framework
• Manages social and digital content platforms
• Identifies customer needs and gathers feedback
• Coordinates experience improvement initiatives

Benefits

• Dental insurance
• Vision insurance
• Medical insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Vacation time
• Sick leave
• Maternity/paternity leave
• Flexible working hours
• Remote work options