Marketing & Customer Experience Manager

Role Overview

The Marketing & Customer Experience Manager will play a central role in developing and nurturing relationships with tenant partners, ensuring every aspect of service, branding, marketing, and presentation reflects premium grade standards. This role will partner with tenant partners and internal stakeholders to support delivery of the broader asset strategy.

What You Will Do

Deliver, manage, and evaluate events and activations in line with the strategic marketing plan, oversee content management for all front-of-house digital platforms, and ensure all building-related marketing collateral and customer touch points convey the brand consistently and effectively.

Why It Might Be a Fit

The ideal candidate will have 2-3 years of experience in a customer-facing or B2B role, with event planning and management experience essential. They will have demonstrated ability to build rapport and cooperative relationships with customers and visitors, excellent communication and interpersonal skills, and a proactive, positive approach that contributes to a supportive team environment.

Requirements

• 2-3 years of experience in a customer-facing or B2B role
• Event planning and management experience essential
• Demonstrated ability to build rapport and cooperative relationships with customers and visitors
• Excellent communication and interpersonal skills
• Proactive, positive approach that contributes to a supportive team environment

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia’s #1 Commercial Real Estate firm
• Premium offices