Success Enablement Manager

Role Overview

The Success Enablement Manager will own the enablement lifecycle for Product Support and Customer Onboarding, building and maintaining needs discovery and positioning frameworks, and creating and maintaining Support and Onboarding playbooks. They will also enable Next Best Action adoption, design and build enablement content, and partner with various teams to identify process and content gaps.

What You Will Do

The Success Enablement Manager will own the enablement lifecycle for Product Support and Customer Onboarding, build and maintain needs discovery and positioning frameworks, create and maintain Support and Onboarding playbooks, enable Next Best Action adoption, design and build enablement content, and partner with various teams to identify process and content gaps.

Why It Might Be a Fit

To be successful, you should have demonstrated experience in customer success, customer service, onboarding, or sales within a high volume, short cycle, B2B SaaS environment, with a track record of consistent achievement of targets and motivating others to do the same.

Requirements

• Demonstrated experience in customer success, customer service, onboarding, or sales within a high volume, short cycle, B2B SaaS environment
• Strong project management knowledge
• A strong grasp of activation and adoption
• Working knowledge of needs-based conversations
• Comfort with standard SaaS retention and expansion metrics
• Exposure to Next Best Action or recommendation technology
• A knack for identifying gaps in our process and how to fill them
• A high level of organizational and time management skills
• The ability to collaborate with business partners across the organization
• The ability to teach yourself, and others

Benefits

• Extended health benefits package with fully paid premiums for both body and mind
• Matching in RRSP, TFSA or FHSA
• Stock options
• Dedicated Talent Development team and access to coaching, learning, and leadership programs