Account Manager (Renewals)

Role Overview

This role offers the opportunity to manage and grow customer relationships within a fast-paced SaaS environment focused on retention, expansion, and long-term value creation. You will own a portfolio of accounts, ensuring successful renewals while identifying opportunities for upselling and deeper customer engagement.

What You Will Do

Manage a high-volume portfolio of customer accounts, prioritizing activities based on account value, renewal risk, and business impact. Own the end-to-end renewal process, tracking upcoming renewals, maintaining accurate forecasts, and ensuring timely contract completion.

Why It Might Be a Fit

The ideal candidate is a commercially minded customer-focused professional with experience managing SaaS accounts, driving renewals, and building trusted customer relationships. You should be comfortable working with data, negotiating contracts, and managing multiple priorities in a fast-moving environment.

Requirements

• 3–4 years of experience in account management, customer success, renewals, or sales, preferably within a SaaS environment.
• Experience managing customer portfolios and owning renewal or retention targets.
• Strong negotiation skills with the confidence to discuss pricing, contracts, and commercial terms.
• Excellent organizational skills with the ability to manage multiple accounts and deadlines simultaneously.
• Experience working with CRM platforms, sales tools, dashboards, and structured account management processes.
• Strong written and verbal communication skills, with the ability to communicate clearly and effectively with customers and internal stakeholders.
• Analytical mindset with the ability to interpret account data, identify risks, and prioritize actions.
• Proactive and resilient approach, comfortable handling objections, challenges, and customer concerns.
• Ability to work independently in a remote environment while collaborating effectively with distributed teams.

Benefits

• Fully remote work environment with flexibility to work from your preferred location.
• Annual co-working allowance for employees who prefer working from shared spaces.
• Dedicated learning and development budget of USD 1,000 per year.
• Unlimited paid leave to support rest, flexibility, and work-life balance.
• Comprehensive health insurance coverage up to INR 10 lakh for employees and their families.
• Additional accident insurance coverage of INR 10 lakh.
• Life insurance coverage equivalent to 3x annual salary.
• Workspace setup allowance of INR 35,000 to create an effective home office environment.
• Opportunity to work in a high-growth SaaS environment with global customers.
• Collaborative culture focused on ownership, learning, and meaningful impact.