Role Overview
This role sits at the core of Revenue Operations, connecting data, systems, and processes that power the entire customer lifecycle. You will play a key part in shaping and evolving the Customer Success technology ecosystem, with a strong focus on platforms such as Salesforce Service Cloud and Gainsight.
What You Will Do
Administer, configure, and continuously improve Gainsight CS, design and implement automations and enhancements for Customer Success operational processes, build and maintain integrations between Gainsight and other tools in the revenue technology stack.
Why It Might Be a Fit
Ideal for someone who enjoys combining technical expertise with business impact in a fast-evolving SaaS environment, with autonomy to implement end-to-end solutions, integrate tools, and optimize operational efficiency using automation and AI.
Requirements
- Proven experience administering Gainsight CS in production environments
- Hands-on experience with integrations between Gainsight and other platforms
- Knowledge of Customer Success Operations or Revenue Operations concepts and workflows
- Familiarity with metrics such as churn, health score, NRR, and renewal processes
- Technical understanding of APIs, webhooks, or integration tools
- Ability to read and understand technical documentation in English
- Strong analytical thinking, autonomy, and ability to manage end-to-end solutions
- Experience in SaaS environments and exposure to scalable revenue systems
- Exposure to AI-driven automations or operational use cases
Benefits
- Competitive compensation package aligned with market standards
- Remote work model with flexibility
- Comprehensive well-being initiatives
- Inclusive and diverse work environment
- Learning and development opportunities
- Collaborative culture with autonomy and ownership over impactful projects
To apply for this job please visit jobs.lever.co.
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