Role Overview
This role sits at the heart of Revenue Operations, connecting systems, data, and processes across the Customer Success lifecycle to drive retention, expansion, and operational excellence. The position combines technical configuration, systems integration, and process optimization to ensure scalable and intelligent customer success operations.
What You Will Do
Administer and continuously improve Gainsight CS functionality, configure and optimize Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator, build and maintain integrations between Gainsight and other tools within the RevOps ecosystem, and develop automation initiatives to improve Customer Success workflows and operational efficiency.
Why It Might Be a Fit
This is an opportunity to work at the intersection of RevOps, Customer Success, and technology, contributing to strategic business outcomes, with a highly collaborative, data-driven, and innovation-oriented environment, and a culture focused on autonomy, experimentation, and continuous improvement.
Requirements
- Proven experience administering Gainsight CS in production environments
- Experience building integrations between Gainsight and other enterprise platforms
- Solid understanding of Customer Success Operations or Revenue Operations frameworks
- Familiarity with key SaaS metrics such as churn, NRR, health score, and renewal processes
- Knowledge of APIs, webhooks, and system integration tools
- Ability to troubleshoot complex workflows and support incident resolution
- Strong analytical thinking and ability to improve processes through data and automation
- English proficiency for reading technical documentation
Benefits
- Competitive compensation aligned with market standards
- Hybrid or flexible remote-friendly work arrangements
- Access to professional development programs and continuous learning initiatives
- Exposure to a highly innovative Revenue Operations and Customer Success ecosystem
- Opportunity to work with advanced platforms like Gainsight and Salesforce Service Cloud
- Culture focused on autonomy, experimentation, and continuous improvement
- Collaborative environment with strong cross-functional interaction
- Possibility to work on AI-driven operational improvements and automation initiatives
- Inclusive and diverse workplace with emphasis on belonging and collaboration
To apply for this job please visit jobs.lever.co.
Follow us on social media