Associate Director, Revenue Operations

Role Overview

This is a senior, client-facing player-coach role focused on scaling a high-performing Revenue Operations practice. The role offers the opportunity to lead complex client engagements spanning CRM architecture, lifecycle management, automation, integrations, attribution, and data governance.

What You Will Do

You will combine people leadership with hands-on technical expertise across Salesforce, HubSpot, and marketing automation platforms. You will work closely with senior stakeholders, translating sophisticated technical challenges into practical business recommendations.

Why It Might Be a Fit

The position is fully remote and suited to an experienced RevOps leader who enjoys solving complex problems while staying close to the technology.

Requirements

• 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
• 1–2+ years of direct people-management or formal team-leadership experience.
• Active Salesforce Administrator certification.
• Strong hands-on experience administering and implementing Salesforce Sales Cloud.
• Deep expertise with Salesforce Account Engagement/Pardot, with certification strongly preferred or at least 2–3 years of hands-on implementation and administration experience.
• Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.
• Demonstrated experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization projects.
• Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.
• Proven ability to lead senior-level client discussions and translate technical issues into business-focused recommendations.
• Excellent written and verbal communication skills, including the ability to manage expectations and navigate challenging client conversations.
• Ability to balance strategic leadership and people-management responsibilities with hands-on technical execution.
• Previous agency experience is strongly preferred; consulting or professional services experience is also highly relevant.

Benefits

• Competitive base salary.
• Fully remote work from a home office in Canada.
• Medical, dental, vision, disability, and life insurance coverage for employees and eligible dependents.
• Employer-paid benefits, including a 100% employer-paid plan for the employee and a 50% employer contribution for dependents, subject to applicable eligibility.
• Mental wellness support, including access to certified therapists and Headspace membership.
• Physical wellness resources, including physical therapy support and access to virtual workout programs.
• Complimentary primary and virtual healthcare membership where available.
• Unlimited PTO, with a two-week minimum usage expectation.
• Paid company holidays.
• Birthday day off.
• End-of-year company recharge period from December 24 through January 1.
• Paid parental leave.
• Retirement savings plan with a 3% company match.
• Annual bonus opportunity that increases based on tenure.
• Annual company-wide retreat.
• Professional development opportunities within a growing Revenue Operations practice.
• Inclusive, people-first remote work environment with a strong focus on collaboration and employee wellbeing.