Director of RevOps (CX Ops)

Role Overview

This is a senior operations role focused on building the systems, processes, and data infrastructure that power customer-facing and revenue teams. The role sits at the intersection of systems, process, analytics, and AI, with a strong emphasis on scalable solutions rather than short-term fixes.

What You Will Do

You will own Customer Experience and Partner Operations while providing hands-on support across Sales Operations and broader go-to-market initiatives. You will design operational infrastructure that reduces manual work across Customer Success, Professional Services, Support, Renewals, and partner programs.

Why It Might Be a Fit

This opportunity is ideal for an experienced SaaS operator who thrives as a senior individual contributor and enjoys turning operational complexity into measurable business value.

Requirements

• 10+ years of experience in operational roles within SaaS companies
• 5+ years supporting Customer Success, Professional Services, Support, Renewals, or closely related customer-facing functions
• Demonstrated experience designing, implementing, and scaling business systems such as CRM, customer success, support, billing, and renewal platforms
• Experience with platforms such as Salesforce, HubSpot, Gainsight, or comparable enterprise systems
• Proven ability to conduct business analysis that leads directly to process improvements, systems changes, and measurable business outcomes
• Demonstrated, hands-on use of AI to increase productivity in systems operations, analytics, automation, or internal tool development
• Strong ability to operate as a senior individual contributor, taking broad ownership of operations while using AI and technology to extend your capabilities
• Ability to translate complex operational and systems initiatives into measurable business value and compelling business cases
• Strong analytical, strategic thinking, and problem-solving skills, with the ability to connect data to operational decisions
• Exceptional organization, time management, prioritization, and stakeholder alignment skills
• Strong communication skills and the ability to collaborate effectively across distributed, global teams

Benefits

• Remote position available within the United States
• Opportunity to operate as a high-impact senior individual contributor with broad ownership across Revenue Operations
• Exposure to cross-functional leadership across Customer Success, Sales, Partnerships, Marketing, Professional Services, and Support
• Opportunity to develop AI-powered tools and self-service analytics that directly influence business decision-making
• Fast-paced environment with significant scope for ownership, experimentation, and operational innovation
• Global, distributed team environment emphasizing collaboration, growth, integrity, and continuous learning