Partner Success Manager

Role Overview

This role combines partner management, customer success, account development, and commercial strategy in a technology-driven environment. The position focuses on building and expanding strategic relationships with technology partners across the DACH region and wider Europe.

What You Will Do

You will manage a portfolio of existing partners, helping them maximize adoption, business growth, and long-term value. You will act as a trusted advisor, understanding partner goals, challenges, and opportunities while driving measurable outcomes.

Why It Might Be a Fit

The ideal candidate combines strong relationship management skills with commercial awareness and experience working with technology-focused customers or partners. You will lead regular business reviews and strategic discussions with partner stakeholders, and ensure escalations are managed effectively.

Requirements

• Fluent German and English communication skills
• 3+ years of experience in Partner Success, Customer Success, Account Management, Partner Management, or a similar commercial relationship role
• Experience working with B2B technology products, services, or software solutions
• Strong consultative approach with proven ability to build trusted relationships with partners and stakeholders
• Demonstrated experience increasing account value through adoption, expansion, upselling, or cross-selling
• Experience managing renewals, retention strategies, and customer or partner success initiatives
• Confidence leading business reviews, account planning sessions, and stakeholder meetings
• Ability to understand business models and connect technology solutions to measurable business outcomes
• Strong organizational skills, ownership mindset, prioritization abilities, and attention to detail
• Ability to collaborate effectively with distributed technical and commercial teams
• Experience using CRM systems, forecasts, account plans, and structured reporting processes

Benefits

• Remote work opportunities from Europe
• Flexible working hours to support a balanced and autonomous working style
• High level of ownership, visibility, and impact within an international environment
• Opportunity to work with a distributed global team
• Support for private medical insurance depending on location
• Additional benefits and perks based on country, residency, location, and seniority