Technical Account Manager, West

Role Overview

This role is focused on helping enterprise customers maximize the value of a leading cloud security platform through strategic guidance, technical expertise, and proactive partnership. The position combines deep technical knowledge with customer relationship management, acting as a bridge between customers and internal product, engineering, sales, and support teams.

What You Will Do

You will serve as a trusted advisor, guiding customers from onboarding and deployment through adoption, operational success, and long-term growth. You will help organizations strengthen their cloud security posture while driving measurable business outcomes and customer satisfaction.

Why It Might Be a Fit

This is an opportunity to work in a fast-paced, innovative environment where collaboration, continuous learning, and customer impact are highly valued. You will play a key role in scaling a world-class customer success organization while helping shape best practices for technical account management.

Requirements

• 5–8+ years of experience in technical customer-facing roles such as Technical Account Management, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, or Cloud Architecture.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Strong understanding of cloud platforms and architectures, including at least one major cloud provider such as AWS, Google Cloud, Azure, or OCI.
• Cloud certification experience is preferred, such as Certified Solutions Architect or Certified DevOps Engineer.
• Knowledge of cloud security principles, threat models, and cloud-native application protection platforms (CNAPP).
• Experience with container technologies including Docker and Kubernetes, along with related security considerations.
• Familiarity with DevOps technologies such as CI/CD pipelines, Infrastructure as Code (IaC), version control systems, and modern development workflows.
• Understanding of Linux and Windows operating systems, runtime environments, and security monitoring concepts.
• Strong troubleshooting and problem-solving abilities with the ability to drive resolution across complex technical environments.
• Proven experience managing a portfolio of enterprise customers and building trusted relationships with stakeholders at all organizational levels.
• Demonstrated ability to drive customer adoption, business outcomes, and retention goals.
• Strong communication, presentation, and collaboration skills with both technical and executive audiences.
• Ability and willingness to continuously learn emerging cloud and cybersecurity technologies.

Benefits

• Competitive base salary range of $100,000–$120,000 USD, depending on location, experience, skills, and qualifications.
• Additional compensation opportunities including bonus eligibility and equity.
• Comprehensive benefits package designed to support employee well-being.
• Remote work flexibility within the United States.
• Opportunity to work with innovative cloud and AI security technologies.
• Collaborative environment with opportunities for professional growth and continuous learning.
• Exposure to enterprise customers and complex security challenges across industries.
• Chance to contribute to the development of a growing technical account management organization.
• Inclusive workplace culture focused on innovation, teamwork, and meaningful customer impact.