Inside Sales Representative

Role Overview

Reporting to the Senior Manager of CX & Inside Sales, the Inside Sales Representative is responsible for managing and growing an assigned portfolio of smaller customer accounts. This role focuses on building strong customer relationships, identifying sales opportunities, and driving revenue growth through proactive outbound sales, account management, and customer engagement.

What You Will Do

Manage, retain, and grow an assigned portfolio of customer accounts, build and maintain strong customer relationships, and conduct regular customer outreach to maintain engagement and strengthen customer loyalty.

Why It Might Be a Fit

The ideal candidate will have a strong analytical, organizational, and communication skills, ability to interpret sales data and identify customer growth opportunities, and demonstrated alignment with John Brooks’ values: People First, Customer Focus, and Pursuit of Excellence.

Requirements

• College diploma in Business, Marketing, Sales, Communications, or a related field
• 2-4 years of recent, relevant experience in inside sales, telesales, account management, customer service, or a related sales role
• Working knowledge of sales processes, account management, customer relationship management, and prospecting techniques
• Proficiency with CRM systems, Sales Engagement tools, and Microsoft Office applications
• Strong analytical, organizational, and communication skills
• Ability to interpret sales data and identify customer growth opportunities
• Demonstrated alignment with John Brooks’ values: People First, Customer Focus, and Pursuit of Excellence
• Ability to identify customer needs, present value-driven solutions, overcome objections, and convert opportunities into sales
• Strong customer relationship management skills, with the ability to manage a high-volume portfolio of accounts and identify opportunities to increase revenue, expand product adoption, and strengthen customer loyalty
• Excellent communication skills, with the ability to communicate clearly, professionally, and persuasively through a variety of methods
• Ability to proactively identify and pursue new sales opportunities within existing and prospective accounts
• Strong organizational and time management skills, with the ability to prioritize competing demands and maintain consistent follow-up across a large customer portfolio
• Demonstrated ownership of sales targets, performance metrics, and business objectives, with a focus on continuous improvement
• Ability to remain flexible and effective in a fast-paced, target-driven environment, adapting to changing customer needs, priorities, and business demands

Benefits

• Competitive remuneration including base salary ($57,000 to $72,000 + incentive)
• Competitive vacation
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
• Company Group RRSP with employer matching
• Annual health & wellness subsidy