Senior Customer Success Manager (Retail)

Role Overview

As a Senior Customer Success Manager (Retail) for ShopperTrak, you will play a key role in driving customer satisfaction, retention and long-term value across strategic customer accounts.

What You Will Do

Manage and develop relationships with key customer accounts, build a strong understanding of customer goals, operational requirements and business challenges, and drive customer onboarding, adoption, retention and satisfaction initiatives.

Why It Might Be a Fit

Required: Proven experience in Customer Success, Account Management, Service Management or a similar customer-facing role, experience working within the retail sector or managing retail customer accounts, and strong stakeholder management and relationship-building skills.

Requirements

• Proven experience in Customer Success, Account Management, Service Management or a similar customer-facing role
• Experience working within the retail sector or managing retail customer accounts
• Strong stakeholder management and relationship-building skills
• Excellent communication, presentation and influencing abilities
• Demonstrated ability to resolve complex customer issues and deliver positive outcomes
• Commercial awareness with an understanding of customer retention and growth strategies
• Strong analytical, organisational and problem-solving skills

Benefits

• Exposure to global supply chain and logistics operations
• Opportunities to collaborate with international teams and stakeholders
• A role with end-to-end ownership and visible business impact
• Continuous learning and professional development opportunities
• A collaborative and inclusive work environment that values new ideas and continuous improvement
• The chance to contribute directly to improving customer experience and supply chain performance worldwide