SMB Customer Success Manager – Americas

Role Overview

The SMB Customer Success Manager serves early-stage customers programmatically, creating high-quality onboarding materials, and assisting via email and customer calls when needed. This is a mid-level role, requiring at least 2 years of experience as a full-time SMB Customer Success Manager, Account Manager, or Program Manager.

What You Will Do

You’ll take ownership of a book of customers, assist via email and customer calls, and work on medium and large projects that are core to the team’s operations.

Why It Might Be a Fit

You should apply if you have 2+ years of customer-facing experience, enjoy becoming a subject matter and product expert, and are skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively.

Requirements

• 2+ years of customer-facing experience
• Strong written and verbal communication skills
• Keen attention to detail
• Problem-solving skills
• Ability to define the scope of problems and create comprehensive solutions independently and collaboratively

Benefits

• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget
• Top-notch health insurance for you and your dependents