Startup Customer Success Manager – Americas

Role Overview

The Startup Customer Success Manager will take ownership of a book of customers, creating high-quality onboarding materials, and assisting via email and customer calls. The role requires at least 2 years of experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager.

What You Will Do

The Startup Customer Success Manager will create comprehensive solutions independently and collaboratively, possessing keen attention to detail, and strong written and verbal communication skills. They will also be skilled at defining the scope of problems and creating solutions.

Why It Might Be a Fit

The ideal candidate will be curious, enjoy problem-solving, and be keen on speaking up or acting when they see something that could be improved. They will also be skilled at identifying an issue, mapping multiple paths forward, and taking action based on principled thinking.

Requirements

• 2+ years of customer-facing experience supporting a complex and rapidly evolving product
• Strong written and verbal communication skills
• Keen attention to detail
• Ability to define the scope of problems and create comprehensive solutions independently and collaboratively

Benefits

• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget
• Top-notch health insurance for you and your dependents, with all premiums covered by us