Finance Operations Team Lead (Commission Collections)

Role Overview

Lead a commission collections team, combining hands-on collections execution with team coaching, process discipline, and clear reporting. Bring structure to fast-moving workflows and improve how teams track and recover receivables.

What You Will Do

Monitor and respond to a shared email inbox and ticketing queue, prioritize work and meetings, prepare and send invoices, coordinate with finance partners, and track assigned workflows.

Why It Might Be a Fit

This role offers meaningful impact and ownership, with opportunities to drive issue resolution, improve visibility into progress, aging, and performance, and lead team routines.

Requirements

• Minimum of 4 years in billing, accounts receivable, collections, commission processing, or a closely related operations function
• Minimum 1 year of experience leading work, mentoring teammates, or serving in a team lead capacity
• Demonstrated experience supervising, coaching, and performance-managing a small operations team
• Experience preparing invoices, following up on payments, and resolving billing/collections exceptions with internal and external stakeholders
• Strong reconciliation skills and attention to detail when matching payments, invoices, and supporting records
• Proficiency in Microsoft Excel and comfort working with operational reports and dashboards
• Experience using a ticketing system and/or workflow management tool to track, prioritize, and document work
• Clear written and verbal communication skills, including the ability to write professional payment follow-ups and summarize status for stakeholders
• Strong time management skills with the ability to execute daily routines while meeting month-end deadlines
• Sound judgment and discretion when handling sensitive financial and customer information
• Continuous improvement mindset with experience standardizing processes and reducing recurring exceptions