Role Overview
The Customer Experience Analyst will follow the customer experience of shipping customers served by the regional, from the implementation of the collection flow to the delivery to the recipient, acting in the service, monitoring indicators and following up with responsible areas.
What You Will Do
The analyst will perform proactive contacts to identify difficulties and needs for service, support the onboarding of shippers, and monitor the execution of scheduled collections and identify delays, non-realization, volume divergence and absence of records in the system.
Why It Might Be a Fit
The ideal candidate will have experience with CX, customer service, and a desirable experience in the logistics segment.
Requirements
- Bachelor’s degree or higher
- Experience with CX, customer service
- Desirable experience in the logistics segment
To apply for this job please visit linkedin.com.
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