Role Overview
Join our vibrant team in Jersey as a Customer Experience Representative, with opportunities available in both our Digital Team and our Call-Focused Customer Support Team.
What You Will Do
Provide 1st line customer support, investigate and resolve land line faults, mobile service queries and billing enquiries, and identify sales opportunities to drive revenue and enhance the customer experience.
Why It Might Be a Fit
We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued, and we’re committed to helping you achieve your career goals.
Requirements
- Previous experience in a customer service environment
- Comfortable operating a number of applications/computer systems at the same time
- Ownership of problems / customer issues and responsibility for outcomes
- Attention to detail with accurate recording of information
- Confidently engage with people and build positive working relationships
- Excellent communication skills
Benefits
- 24 days holiday
- Health & Dental Insurance
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services or cash allowance in lieu
- Professional Development
- Recharge Days
To apply for this job please visit linkedin.com.
Follow us on social media