People Operations Lead

Role Overview

We’re looking for a People Operations Lead to build and own our People function as Juicebox continues to scale. You’ll be responsible for the full employee experience, spanning onboarding, benefits, performance management, culture, and employment compliance across the US and UK.

What You Will Do

You’ll own day-to-day People Operations, including onboarding, benefits administration, employee support, and offboarding. You’ll also build and improve performance management processes, implement and manage People systems and tools, and manage employment compliance across the US and UK.

Why It Might Be a Fit

You’ll have the opportunity to build foundational processes and systems from the ground up, and you’ll work closely with leadership to strengthen culture, employee engagement, and the overall employee experience.

Requirements

• 4–7 years of experience in People Operations, HR, or a related generalist role
• Hands-on experience across core HR functions, including benefits, onboarding, employment compliance, and performance management
• Strong understanding of US employment laws, UK employment law (or ability to ramp quickly), and HR compliance, including leave policies, employee classification, and regulatory requirements
• Experience building or managing performance programs, including feedback cycles, promotions, and annual reviews
• Highly autonomous, scrappy, and comfortable building processes from scratch in a fast-moving environment
• Exceptional judgment and discretion, with the ability to handle highly sensitive employee and business information with strict confidentiality
• Strong interpersonal skills and the ability to build trust with employees and leadership
• A proactive, detail-oriented approach and the ability to balance strategic initiatives with day-to-day execution

Benefits

• Top-of-market compensation with meaningful equity
• Daily meals provided
• Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible)
• 90% employer contribution for dependents
• Dental & Vision: 90% employer covered; 85% for dependents
• $2,000 annual wellness stipend to support your physical, mental, and financial well-being
• $300/month commuting stipend to help cover the cost of getting to and from the office
• Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access
• £1,500 annual wellness stipend to support your physical, mental, and financial well-being
• £3,500/year commuting stipend to help cover the cost of getting to and from the office