Role Overview
The Customer Operations Manager will lead the customer support, financial operations, process improvement, and training and quality teams, building an operating model that supports reliable day-to-day delivery. The role requires experience in leading team leads or managers, hands-on operations management, and working in contractual or regulated environments.
What You Will Do
The day-to-day responsibilities will include leading customer support, building an operating model, supporting customer support leaders, coaching developing leaders, and strengthening operational resilience through cross-training and coverage planning.
Why It Might Be a Fit
The ideal candidate will have experience in leading team leads or managers, a hands-on approach to operations management, and experience working in contractual or regulated environments. Lottery industry experience is valuable but not required.
Requirements
- Experience leading team leads or managers
- Hands-on approach to operations management
- Experience working in contractual or regulated environments
- Experience managing SLAs and working across internal teams
- Experience overseeing financial transactions, payments, or reconciliations
- Ability to shape an operational change agenda and coach developing leaders
Benefits
- Short-term incentive program
- Access to Employee Assistance Program
- Award-winning talent management programs
- On-site chefs
- Social culture with activities
- Novated Leasing through the Origin 360 EV Program
- Generous parental leave
To apply for this job please visit careers.jumbointeractive.com.
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