Customer Success Manager, APAC

Role Overview

The Senior Customer Success Manager will own a portfolio of enterprise and mid-market accounts across APAC, providing deep expertise in fraud, identity, and compliance to help customers design optimal identity strategies and realize measurable risk reduction outcomes.

What You Will Do

Own the health of a portfolio of APAC enterprise and mid-market accounts, monitor customer health signals, identify early warning signs of dissatisfaction or disengagement, and act on health score drops immediately.

Why It Might Be a Fit

This role is well-suited to someone who is commercially-minded, data-fluent, and energized by the complexity of enterprise customer relationships.

Requirements

• Multiple years of practitioner experience in Fraud, Identity, AML, or Digital Risk Management
• Strong consultative and analytical thinking with a focus on risk strategy and workflow design
• Ability to distill complex fraud and compliance concepts into clear, value-driven narratives for executive stakeholders
• Proven track record managing enterprise accounts with $500K+ ARR
• Demonstrated ability to conduct executive-level business reviews that drive outcomes, not just report activity
• Experience building and maintaining customer health frameworks and success plans
• Commercial acumen: understanding the connection between customer health and revenue, and ability to have credible conversations with economic buyers
• Data fluency: comfortable working with product usage data, building ROI narratives, and using a CS platform (Planhat, Gainsight, Totango, or equivalent)
• Strong communication and executive presence: comfortable presenting to the C-Suite as well as troubleshooting with a technical team
• Proactive by nature: identifying risks before customers do and acting without waiting to be asked
• Bilingual in Mandarin and English

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Flexible working hours
• Professional development opportunities