Role Overview
The Senior Customer Success Manager will own a portfolio of enterprise and mid-market accounts across EMEA, providing value consulting and helping customers design optimal identity strategies and realize measurable risk reduction outcomes.
What You Will Do
Monitor customer health signals, identify early warning signs of dissatisfaction or disengagement, and act on health score drops immediately. Serve as a subject matter expert on fraud, identity verification, AML, and digital risk management for your customer portfolio.
Why It Might Be a Fit
This role is well-suited to someone who is commercially-minded, data-fluent, and energized by the complexity of enterprise customer relationships. You will be joining at a moment of intentional transformation — there is a significant opportunity to shape how Jumio’s customer success motion operates going forward.
Requirements
- Multiple years of practitioner experience in Fraud, Identity, AML, or Digital Risk Management
- Strong consultative and analytical thinking with a focus on risk strategy and workflow design
- Ability to distill complex fraud and compliance concepts into clear, value-driven narratives for executive stakeholders
- Proven track record managing enterprise accounts with $500K+ ARR
- Demonstrated ability to conduct executive-level business reviews that drive outcomes, not just report activity
- Experience building and maintaining customer health frameworks and success plans
- Commercial acumen: you understand the connection between customer health and revenue, and you can have credible conversations with economic buyers
- Data fluency: you are comfortable working with product usage data, building ROI narratives, and using a CS platform (Planhat, Gainsight, Totango, or equivalent)
- Strong communication and executive presence — you are as comfortable presenting to the C-Suite as you are troubleshooting with a technical team
- Proactive by nature: you identify risks before customers do and you act without waiting to be asked
Benefits
- Annual full-time salary (38.5 hr week) of min 80,000 EUR gross
- Possible overpayment depending on qualifications and experience
To apply for this job please visit job-boards.greenhouse.io.
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