Customer Operations Specialist

Role Overview

As Customer Operations Specialist, you will be accountable for enabling all customer touchpoints and managing operational partner relationships. This position will be based in Dar es Salaam, Tanzania and will report directly to the Customer Operations Lead & Customer Ops Specialist // KE.

What You Will Do

You will proactively drive the operational efficiencies of the customer experience, identify and act on opportunities for continuous service improvement, and provide support and monitor all partner customer touchpoints.

Why It Might Be a Fit

You will need to be customer & results oriented, proactive & an effective team player, with a high level of integrity, project management skills, and the ability to self-manage, multitask, prioritise, organise and manage time effectively.

Requirements

• A tertiary qualification in Operations or Business Administration
• A minimum of 2 – 5 years in a Customer-centric role with a strong track record in relationship management, research & insights gathering, and reporting
• Exposure to a call centre environment
• Strong relationship management & communication skills, specifically a strong language proficiency in English (both written and spoken)
• To be customer & results oriented, proactive & an effective team player
• Project management skills and the ability to self-manage, multitask, prioritise, organise and manage time effectively
• Strong reporting, analytical and logical skills
• To be creative, solution oriented and able to take initiative