Customer Experience (CX) Consultant

Role Overview

Partnering with parents and school communities to support children’s development through play in fun, engaging environments. The Customer Experience Consultant will be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.

What You Will Do

Assist families with billing, payments, bookings and subsidy enquiries, respond to calls, emails and online chat enquiries, investigate and resolve customer issues, maintain accurate records across multiple systems, and deliver exceptional customer experiences on every interaction.

Why It Might Be a Fit

The role requires strong people skills, a positive attitude, and a genuine desire to help others. The ideal candidate will have customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment, excellent communication skills, strong problem-solving ability and attention to detail, confidence working across multiple systems, and empathy and professionalism when handling sensitive matters.

Requirements

• Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment
• Excellent communication skills
• Strong problem-solving ability and attention to detail
• Confidence working across multiple systems
• Empathy and professionalism when handling sensitive matters

Benefits

• Hybrid working with flexible rostered work-from-home opportunities
• Varied role across phone, email, online chat and administration
• Supportive team culture with ongoing coaching and development
• Meaningful work helping families access quality care and education