Customer Experience Team Member

Role Overview

Join Junior Adventures Group as a Customer Experience Team Member, helping families navigate the moments that matter. This is a hybrid role that involves assisting families with billing, payments, bookings, and subsidy enquiries, responding to calls, emails, and online chat enquiries, and resolving customer issues.

What You Will Do

Assist families with billing, payments, bookings, and subsidy enquiries, respond to calls, emails, and online chat enquiries, investigate and resolve customer issues, and maintain accurate records across multiple systems.

Why It Might Be a Fit

We’re looking for someone with strong people skills, a positive attitude, and a genuine desire to help others. You’ll bring customer service experience, excellent communication skills, strong problem-solving ability, and confidence working across multiple systems.

Requirements

• Customer service experience in a contact centre, collections, hospitality, retail, education, or similar environment
• Excellent communication skills
• Strong problem-solving ability and attention to detail
• Confidence working across multiple systems
• Empathy and professionalism when handling sensitive matters

Benefits

• Hybrid working arrangement
• Varied role across phone, email, online chat, and administration
• Supportive team culture with ongoing coaching and development
• Meaningful work helping families access quality care and education