Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager who wants real ownership, meaningful impact, and the chance to work alongside a high-performing team that moves fast and executes well. You’ll own the end-to-end success of your accounts—driving adoption, retention, and expansion across our government customer base.

What You Will Do

Drive Strategic Growth & Partnerships, Own Business Outcomes, Enable Adoption & Value, Manage Success Metrics, and Stakeholder Mapping & Advocacy.

Why It Might Be a Fit

4+ years of experience in Customer Success, proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities, and strong focus on achieving customer outcomes and building long-term partnerships.

Requirements

• 4+ years of experience in Customer Success
• Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities
• Strong focus on achieving customer outcomes and building long-term partnerships
• Skill in navigating multiple stakeholders and a collaborative spirit for cross-functional conversations
• Ability to mitigate risk and de-escalate issues before they become critical
• Capacity to learn and support multiple products
• Proficiency in translating technical concepts into practical, customer-friendly language
• Clear, strategic communication (strong written and verbal skills) is essential for our remote environment
• Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests
• Familiarity with the following tools: Salesforce, Fathom, Hex, Google Suite, Slack, Hubspot, and Claude

Benefits

• Competitive compensation and stock equity plan
• Comprehensive benefits package that includes medical, dental, vision, and life insurance
• Company sponsored pre-tax retirement savings program (401k)
• Flexible work environment that supports working from home
• Flexible PTO
• Parental Leave
• Home office stipend

Tagged as: HubSpot, Salesforce