Customer Experience Manager

Role Overview

Manage the end-to-end customer order process, provide customer service, and develop service procedures. The role requires building and maintaining long-term relationships with clients and analyzing statistics to prepare reports.

What You Will Do

Manage customer orders, provide customer service, prepare reports, and analyze statistics to communicate sales progress and results.

Why It Might Be a Fit

The role requires strong negotiation and conflict-resolution skills, ability to work independently, and excellent verbal and written communication skills.

Requirements

• Bachelor’s in Commercial, Pharmaceutical or any Science related field
• Minimum 2 years of relevant experience in BD, Supply Chain or Customer Service positions
• Demonstrated ability to build and maintain long-term, trust-based relationships with clients
• Excellent verbal and written communication skills
• Ability to collaborate with internal teams and external stakeholders effectively
• Advanced MS Office skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong negotiation and conflict-resolution skills

Benefits

• Annual Gross Compensation: Base Salary €35.000 – €45.000
• Career development opportunities within a growing pharmaceutical company with an international presence