Role Overview
As a Customer Success Manager, you will develop strong relationships with customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams, identifying ways for them to grow with Justworks.
What You Will Do
Manage and service a dedicated book of business, proactively identifying opportunities for growth and retention by leveraging market insights, customer success tools and multi-threaded relationship management.
Why It Might Be a Fit
You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue.
Requirements
- Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
- Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)
- Experience in Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required
- Experience in healthcare, HR, or insurance industries preferred
- Experience in HR Tech/SaaS is a plus
- Excellent organizational, written, and verbal communication skills
- Ability to simplify complicated topics and explain them in terms people can easily understand
- Able to apply creative solutions to a variety of issues in a fast-paced environment
- Strong attention to detail with the ability to manage competing priorities and multi-task
- Demonstrated track record of a passion for Customer Success and driving retention strategies
- Aptitude to be consultative and innovative when problem-solving
- Ability to work as part of a team and be resourceful and adaptable
To apply for this job please visit boards.greenhouse.io.
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