Senior Customer Success Manager (French-speaking)

Role Overview

The Senior Customer Success Manager will play a key role in helping medium to large enterprise customers succeed and get the most out of our products. They will work closely with customers across one or more products in the Kahoot! Group’s portfolio, building strong customer relationships, spotting opportunities for growth, and helping customers achieve tangible business results.

What You Will Do

The Senior Customer Success Manager will own a portfolio of mid-sized to large Enterprise customers, drive measurable progress towards their business objectives, and manage the full customer lifecycle. They will use strong business acumen and our MEDDIC-based methodology to run discovery, uncover customer pain points, and map stakeholders, champions, and decision-making processes.

Why It Might Be a Fit

The ideal candidate will have a proven track record of managing a portfolio of medium to large enterprise customers, delivering measurable customer value, and driving retention and account growth. They will be commercially minded, with a strong ability to build lasting customer relationships and identify opportunities for growth.

Requirements

• Fluency in French and English, written and spoken
• Minimum 3–5 years of relevant experience in Customer Success, Account Management, Consulting, Sales, or from other similar roles
• Proven track record of managing a portfolio of medium to large enterprise customers, delivering measurable customer value, and driving retention and account growth
• Commercially minded, with a strong ability to build lasting customer relationships and identify opportunities for growth
• Excellent communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels
• A proactive, ambitious, and results-driven approach, with the ability to thrive in a fast-growing environment
• A collaborative team player who works well in an international, distributed environment
• Experience in SaaS and having industry domain knowledge are a plus
• Familiarity with the MEDDICC methodology is a plus

Benefits

• A competitive compensation package
• Insurance and health coverage
• Buddy program
• Centrally located office space
• Being part of a vibrant, diverse, and passionate team
• Social and company events