Senior Customer Success Manager (German-speaking)

Role Overview

The Senior Customer Success Manager will play a key role in helping medium to large enterprise customers succeed and get the most out of our products. Acting as a trusted advisor, you will help customers achieve tangible business results with our products while identifying opportunities to strengthen relationships, drive retention, and grow accounts.

What You Will Do

You will own a portfolio of mid-sized to large Enterprise customers and drive measurable progress towards their business objectives. You will manage the full customer lifecycle, build and maintain success plans, and own or support renewals and retention targets.

Why It Might Be a Fit

The ideal candidate will have a proven track record of managing a portfolio of medium to large enterprise customers, delivering measurable customer value, and driving retention and account growth. You will be commercially minded, with a strong ability to build lasting customer relationships and identify opportunities for growth.

Requirements

• Fluency in German and English, written and spoken
• Minimum 3–5 years of relevant experience in Customer Success, Account Management, Consulting, Sales, or from other similar roles
• Proven track record of managing a portfolio of medium to large enterprise customers, delivering measurable customer value, and driving retention and account growth
• Commercially minded, with a strong ability to build lasting customer relationships and identify opportunities for growth
• Excellent communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels
• A proactive, ambitious, and results-driven approach, with the ability to thrive in a fast-growing environment
• A collaborative team player who works well in an international, distributed environment
• Experience in SaaS and having industry domain knowledge are a plus
• Familiarity with the MEDDICC methodology is a plus

Benefits

• A competitive compensation package
• Buddy program
• Being part of a vibrant, diverse and passionate team
• Social and company events