Role Overview
As a Senior Customer Success Manager, you will play a key role in helping medium to large enterprise customers succeed and getting the most out of our products. You will be part of our International Customer Success team, working with customers across one or more products in the Kahoot! Group’s portfolio.
What You Will Do
Manage the full customer lifecycle: handover from Sales, onboarding, adoption, value realisation, business reviews (QBRs/EBRs) and renewals (in collaboration with Account Management, where applicable).
Why It Might Be a Fit
You will be part of a vibrant, diverse and passionate team, with a competitive compensation package, buddy program, and social and company events.
Requirements
- Fluency in German and English, written and spoken.
- Minimum 3–5 years of relevant experience in Customer Success, Account Management, Consulting, Sales, or from other similar roles.
- Proven track record of managing a portfolio of medium to large enterprise customers, delivering measurable customer value, and driving retention and account growth.
- Commercially minded, with a strong ability to build lasting customer relationships and identify opportunities for growth.
- Excellent communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels.
- A proactive, ambitious, and results-driven approach, with the ability to thrive in a fast-growing environment.
- A collaborative team player who works well in an international, distributed environment.
- Experience in SaaS and having industry domain knowledge are a plus.
- Familiarity with the MEDDICC methodology is a plus.
Benefits
- A competitive compensation package
- Buddy program
- Being part of a vibrant, diverse and passionate team
- Social and company events
To apply for this job please visit jobs.workable.com.
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