Customer Success Lead, UK Education

Role Overview

Own and grow a portfolio of UK education clients, responsible for retention, growth, and account health. Lead large projects and rollouts, drive adoption, and bring the customer voice into Product.

What You Will Do

Own a portfolio of UK education clients, run business reviews, lead large projects and rollouts, drive adoption, and use data to spot risks and opportunities.

Why It Might Be a Fit

The role suits someone who wants ownership and enjoys building how things are done, not only running an existing process. Experience in customer success or account management, leading large projects, and confidence with senior stakeholders is required.

Requirements

• Five or more years in customer success or account management, owning retention across a portfolio of customers.
• Experience at a growing software company serving operators or institutions.
• Experience leading large projects, multi-site implementations or rollouts.
• Confidence with senior stakeholders, and examples of changing a client’s plan, not just reporting on it.
• Something you set up from scratch: a process, a playbook, a team or a new region.
• Comfort with software and data.

Benefits

• A senior role with real ownership in a growing international company.
• A product that improves school meals and reduces food waste.
• A competitive salary based on experience.
• Hybrid working, with the option to work from our London Bridge office.
• Two company off-sites or workcations each year.
• Close work with our Delivery, Product and leadership teams.
• Room to grow as our UK education business scales.