Senior Specialist, People Operations

Role Overview

The Senior Specialist, People Operations provides high-quality operational, transactional, procedural, HR systems and policy support across the employee lifecycle. The role acts as a trusted point of contact for managers, employees, People Partners and specialist teams, taking ownership of complex enquiries and cases, applying sound judgement, protecting data quality and managing business risk.

What You Will Do

Provide customer-focused People Operations support to managers and colleagues across the employee lifecycle, ensuring standard processes and systems are applied consistently. Take end-to-end ownership of enquiries, transactions and cases, and maintain accurate employee data and case records.

Why It Might Be a Fit

The role requires strong working knowledge of employee-lifecycle processes, HR policies, case management, HR systems, data maintenance and customer-service delivery. Demonstrable employee relations capability is also required, including experience supporting formal or informal cases and knowing when to escalate.

Requirements

• Degree-level education or equivalent practical experience
• Knowledge of local labor law
• Significant experience in People Operations or HR generalist function
• Strong working knowledge of employee-lifecycle processes, HR policies, case management, HR systems, data maintenance and customer-service delivery
• Demonstrable employee relations capability, including experience supporting formal or informal cases and knowing when to escalate
• Fluent written and spoken English, with the ability to communicate effectively with employees, managers and senior stakeholders

Benefits

• Market competitive pay
• Pay for performance culture
• Career progression opportunities
• Diverse community to expand talent pool
• Locally representative
• Diversity of thinking
• Better commercial outcomes