Role Overview
As a Senior Customer Success Manager at Karbon, you’ll operate as the General Manager of your portfolio — accountable for retention, expansion, value realization, and long-term customer growth.
What You Will Do
Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs. Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities.
Why It Might Be a Fit
You’ll thrive operating as a strategic advisor to executive stakeholders, helping firms improve productivity, profitability, and workflow efficiency. You’ll develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders.
Requirements
- 7+ years of experience in B2B SaaS, ideally within accounting or professional services software
- Proven track record of owning renewals and driving measurable expansion revenue within complex accounts
- Strong executive communication skills with the ability to influence firm leaders and articulate ROI clearly and confidently
- Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization
- Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems
Benefits
- Up to 5 weeks paid vacation per year
- Strong benefits package including fully employer paid: Medical, prescription and paramedical, Dental, Vision, Life insurance, $500 a year healthcare spending account
- Flexible work hours
- Working from home allowance
- Generous parental leave
To apply for this job please visit job-boards.greenhouse.io.
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