Customer Success Account Manager

Role Overview

The Customer Success Account Manager will perform standard CSAM responsibilities for assigned customers, maintaining a high level of quality, ownership, and customer satisfaction. They will develop and maintain a deep understanding of the customer’s Information Security infrastructure and architecture, and collaborate with internal teams to achieve agreed customer outcomes and business objectives.

What You Will Do

The role involves proactively identifying and addressing customer dissatisfaction risks, building and maintaining strong relationships with customer stakeholders, and serving as the primary point of contact for assigned customers on all matters related to Kaspersky products and services.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of enterprise cybersecurity strategies and technologies, with the ability to align security initiatives to business objectives. They will also have excellent communication and interpersonal skills, with the ability to build trust and maintain strong relationships with clients and internal teams.

Requirements

• Degree in Information Technology, Information Security, Computer Science or a closely related field, or equivalent professional education
• Possession of a recognized information security certification (e.g., CISSP, CISA, CEH, SSCP, or equivalent)
• At least 3 years of experience in Customer Success or Renewal Sales, meeting or overachieving targets
• At least 7 years of experience in Customer Support or Professional Services or Presales
• Strong presentation skills and advanced written and verbal communication abilities
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Proactive mindset with a strong drive to identify, shape, and capitalize on new business opportunities
• Ability to multitask and manage multiple customers, projects, and tasks simultaneously