Customer Success Manager – DACH

Role Overview

We’re looking for a commercially minded Customer Success Manager to manage and grow a portfolio of complex customers. This isn’t a support-heavy CSM role. You’ll own the full customer lifecycle, from onboarding and adoption through expansion and renewal, working with well-known international companies and senior stakeholders.

What You Will Do

Own a portfolio of mid-market & enterprise customers, manage the full lifecycle: onboarding, adoption, QBRs, renewals & expansion, build relationships with senior stakeholders and decision-makers, identify and close upsell & cross-sell opportunities, use customer and usage data to improve adoption and uncover growth opportunities, run commercial conversations around value, contracts and renewals, work closely with Sales, Product and Operations.

Why It Might Be a Fit

You’ll be expected to understand the customer, challenge them where needed, and actively grow the relationship. You’ll have a high level of ownership and autonomy, and plenty of room to develop as the US business continues to scale.

Requirements

• 3+ years in Customer Success, Account Management or another commercial client-facing role
• Experience managing complex B2B accounts, ideally within SaaS
• Previous sales experience or clear commercial responsibility
• Comfortable owning renewals, upsell and expansion
• Strong analytical and problem-solving skills
• Confident presenting to executives and key decision-makers
• Excellent English communication skills
• Comfortable working autonomously in a fast-growing environment

Benefits

• €60K–€70K base salary + bonus
• 25 days paid vacation
• Hybrid working from the Amsterdam Office
• High level of ownership and autonomy
• International, fast-growing SaaS environment
• Plenty of room to develop as the US business continues to scale