Role Overview
We’re looking for a commercially minded Customer Success Manager to manage and grow a portfolio of complex customers. This isn’t a support-heavy CSM role, you’ll own the full customer lifecycle.
What You Will Do
Own a portfolio of mid-market & enterprise customers, manage the full lifecycle, build relationships with senior stakeholders, identify and close upsell & cross-sell opportunities, use customer and usage data to improve adoption and uncover growth opportunities.
Why It Might Be a Fit
You’ll be expected to understand the customer, challenge them where needed, and actively grow the relationship.
Requirements
- 3+ years in Customer Success, Account Management or another commercial client-facing role
- Experience managing complex B2B accounts, ideally within SaaS
- Previous sales experience or clear commercial responsibility
- Comfortable owning renewals, upsell and expansion
- Strong analytical and problem-solving skills
- Confident presenting to executives and key decision-makers
- Excellent English communication skills
- Comfortable working autonomously in a fast-growing environment
Benefits
- $80,000–$105,000 base salary + bonus
- 25 days paid vacation
- 401(k)
To apply for this job please visit linkedin.com.
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