Customer Operations Specialist – Department Stores

Role Overview

The Customer Operations Specialist will manage the order-to-cash flow process, work with the sales team to deliver customer service excellence, and ensure compliance with company processes and procedures.

What You Will Do

Responsibilities include maintaining customer master data, EDI order collection, order flow, delivery flow, backorders, goods returns, vendor manual compliance, and vendor chargeback cases.

Why It Might Be a Fit

The ideal candidate will have 1-2 years of work experience in a B2B/wholesale account specialist environment, proven customer-facing experience, and sales experience within a controlled environment.

Requirements

• 1-2 years of work experience in a B2B/wholesale account specialist environment
• Proven customer-facing experience
• Sales experience within a controlled environment
• EDI experience
• Proficient experience with SAP is a plus
• 2-4-year degree in Business Management preferred
• Customer management experience
• Good working knowledge of Office Pack (Outlook, Excel, PowerPoint, Word)
• Good knowledge of sales principles and methods
• Fluent English
• Team player
• Customer-oriented
• Problem-solving
• Negotiation-oriented
• Analytical
• Results-driven
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Clear and open communication
• Trustworthy

Benefits

• Health insurance coverage
• Flexible Spending Accounts
• Employee wellness program
• Short-term and long-term disability
• Life and disability insurance
• 401-k retirement savings plan with company match
• Paid paternity and maternity leave
• Paid holidays
• Paid sick time and vacation
• Paid bereavement
• Employee Assistance Program
• Product discounts

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