Sales Account Manager

Role Overview

We are looking for a dynamic and strategic Account Manager to join our growing team. In this role, you will own and develop key client relationships across a defined portfolio of top Canadian automotive retail accounts. You’ll sit at the heart of a cross-functional “pod” that includes sales, professional services, and customer success – acting as the strategic lead and advocate for your customers.

What You Will Do

You will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio.

Why It Might Be a Fit

We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

Requirements

• At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth.
• Proven experience in account management, preferably within the SaaS or software sector.
• Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus!
• Familiarity with sales methodologies such as solution selling or consultative selling.
• Knowledge of customer success best practices and account retention strategies.
• Exceptional relationship-building and communication skills, with a consultative and customer-centric approach.
• Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments.
• Comfortable with commercial discussions, contract negotiations, and revenue accountability.
• Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions.

Benefits

• An inclusive environment to thrive
• Be rewarded for your efforts
• Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
• At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity.